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Ferret Customer Care is dedicated to providing you with excellent customer service. We can help you track orders, update your account information, process a return, and more. Our knowledgeable Customer Care Specialists can be reached by email or phone:

Email: Click here to contact us

Customer Care Service Hours:
Monday - Friday: 8 a.m. ET - 6 p.m. ET
Saturday: Closed
Sunday: Closed 
Automated Order Status: 24 hours a day, 7 days a week

Sales Center Service Hours:
Monday - Friday: 8 a.m. ET - 6 p.m. ET
Saturday: 8:30 a.m. ET - 5 p.m. ET
Sunday: Closed

Tracking Your Order
You can check your order status online by signing into your account. If you are not a registered user, you can still check your order status by using your order number and zip code.

Looking for an update on your order, after our service hours? Check your order status 24 hours a day, 7 days a week here.

Where We Ship
Products ordered on may be shipped to the 50 United States, Canada, APO/FPO addresses, the Virgin Islands, Puerto Rico, and Guam. Delivery restrictions may apply depending on location.
Click for more details.

Returning Products From Your Online Order
To return an item(s), simply follow the instructions on the Packing List included with your order. If you have any questions, visit our Help Center

To review our entire return policy, please click here: Online Return Policy.

Your Account
If you would like to revise your profile, change your password, or view order history,sign in to your account.  Not a registered user? Take a moment to create an account with You can enjoy faster online ordering, receive special promotional offers, and much more.

Promotional Exclusions
Promotional shipping offers cannot be applied to orders being shipped via United States Postal Service or Expedited Air Service (Next Day or Second Day). All offers are while supplies last and may not be applied to other promotional offers or discounts, previous orders or to Business to Business orders.

Promotional discounts that apply to the order total will be reflected at checkout. Order total excludes taxes, shipping & handling charges, processing fees and the purchase of gift certificates. Clippers, clipper blades, and certain other products are excluded from promotional discounts. All prices are subject to change without notice. We are not responsible for typographical errors.

Website Accessibility strives to make our website accessible. is committed to diversity, inclusion, and meeting the needs of all of our customers, including those with disabilities. We are continually improving our website to comply with the accessibility guidelines in WCAG 2.0 AA. Further accessibility efforts are under way and we continue to update our website to improve accessibility. In the meantime, if the format of any material on our web pages interferes with your ability to access the information, please contact us to request assistance or if you have questions or comments about our web sites’ accessibility. Please submit an inquiry here.

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