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You are here > ferret.com > Shipping & Delivery
About Your Online Order
If you need assistance with your online order, tracking a package, returns or any other information related to an order you placed on Ferret.com, we can help.
How can I pay for my order? What payment methods do you accept?
Can I track my order online?
Must I pay sales tax?
How long will it take for my order to arrive?
What delivery area is covered by Ferret.com?
How can I review the details of an order I have already placed?
What is a backorder?
Did you receive my order?
Can I make changes to my order?
How can I cancel my order?
General Info
What are the shipping options for my order?
How is the shipping weight charge calculated for my order?
What is an Oversize charge?
What are the weight and size limits for shipping?
What happens when I order a heavy or bulky item?
Can I ship my order to Alaska or Hawaii?
Must I sign for my delivery?
May I choose my shipping carrier?
Who do I call if my merchandise arrives broken or damaged from the carrier?
Is expedited shipping available on all products?
Why does "Next Day" or "2nd Day" deliveries sometimes take longer than that to arrive?
Are there any shipping restrictions based on delivery location?
Frequently Asked Questions
- American Express
- Discover
- MasterCard
- Visa.
For phone orders we accept we also offer a Check by Phone payment option.
Please note: Orders placed using the Check by Phone option may be delayed one business day due to processing time. Orders placed with credit cards will be processed immediately.
If you have any questions, please call Customer Service at: 1-888-933-7738
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You may track an order by accessing your online account and viewing the order status and tracking information in the order history details. Also, once an order has shipped, a Shipping Confirmation e-mail is sent to you with the name of the carrier and the tracking number, which you may use to track your order via the carrier's tracking site. Economy shipping order ARE NOT trackable.
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We are required to collect sales tax for orders delivered in the states we are located; *PA, *MO, *SC, and *NY. States marked with an asterisk requires us to also collect tax on shipping & handling charges too.
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Order arrival timelines are dependent upon product, inventory status and delivery method. Typically, orders will arrive to your home within 5-7 business days. Items shipping via common carrier can take up to 3 weeks to receive. Exceptions are communicated on the product information page of the item and in your shopping cart. In rare instances, when an item in-stock becomes unavailable after you have placed an order, you will be notified of the status of that order via e-mail.
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We gladly ship within the 48 contiguous states, APO/FPO addresses, Alaska, Hawaii, the Virgin Islands, Puerto Rico, Guam, and Canada. Delivery option restrictions by location apply.
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Registered users can log into their account and view the order history and details of any order that they have placed online.
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When a product is labeled as backordered, this means that there is currently none available in stock to ship to the customer immediately. You may still place the order for the item and as soon as the item becomes available, one will be shipped to you. The estimated arrival date to the Ferret.com distribution center is communicated on the product's information page and in the shopping cart.
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When an order is placed on Ferret.com, an order confirmation e-mail is sent within 24 hours of the time you placed your order.
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You may make changes to your order anytime after the order is placed as long as your order hasn't been processed. If you need to change an order, call the Customer Care Center at 1.888.933.7738 to check if your order has been processed and change your order.
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You may cancel an order as long as it has not been processed. Please call the Customer Care Center at 1.888.933.7738. If your order has not yet been processed, they will be able to assist in canceling your order.
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Our goal at ferret.com has been and still is to offer the best products at the best prices. With the increase in all service costs we've been receiving, we've found a way to ensure that our customers get the best possible pricing experience at ferret.com. We now offer a flat shipping rate on orders above $69.99 (see details below).
General Info
Shipments are delivered Monday through Friday. We do offer Saturday delivery where available and at an additional charge. To place an order for Saturday delivery, get rates or location availability, please call customer service at 1.888.933.7738.
Delivery times may vary as orders maybe ship from more than one location and certain items could take up to 3 weeks for delivery. Item delivery times quoted are to metropolitan areas and shipments to remote locations may also take longer. Prices and terms are subject to change without notice.
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What are the shipping options for my order?
| Shipping Method |
Est. Delivery Time |
Base Rate |
Per Pound |
| Economy* (Order Total less than $69.99**) |
7-10 Business Days |
$5.99 |
$0.29 |
| Economy* (Order Total greater than $69.99**) |
7-10 Business Days |
$5.99 |
$0 |
| Ground |
2-6 Business Days |
$8.99 |
$0.29 |
| 2nd Day Air |
2 Business Days |
$17.99 |
$1.30 |
| Next Day Air |
1 Business Day |
$25.99 |
$2.00 |
| Priority Mail* |
7-10 Business Days |
$19.99 |
$2.00 |
*Orders to APO/PPO, PO Box, Guam and the Virgin Islands ship Priority Mail. Order to Puerto Rico can be shipped Economy or Priority Mail.
**The $5.99 Shipping offer is valid on Economy Shipping only in the 48 contiguous states. Order total excludes taxes, shipping & handling charges, and processing fees. Please note that due to carrier restrictions, some products shipping to the 48 contiguous states must be sent via Ground Shipping and are not available for Economy Shipping. Reduced shipping offer does not apply to oversized products requiring Motor Freight delivery.
How is the shipping weight charge calculated for my order?
We charge a flat rate for each order plus an additional weight fee for all items. The total shipping charges are displayed on the shopping cart page for your review. The formula we use to calculate the total shipping cost is:
(shipping method cost) + (total shipping weight of the order x per pound cost for the shipping method) = Total Shipping Charges
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What is an Oversize charge?
Products that are considered to be oversized due to the weight or dimensions of the shipping box will be shipped by Economy or Ground per requirements of the shipping service provider. An additional $5 per oversized item will be added to the shipping changes due to the increase in costs by the shipping service provider for larger or heavier items.
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What are the weight and size limits for shipping?
There are no limits to the total weight of your shipment or the total number of packages in your shipment. Shipments larger than the limits listed below will require the use of our truck freight services.
*Packages can be up to 150 lbs.
Packages can be up to 165 inches in length and girth combined.
Packages can be up to 108 inches in length.
* The restrictions above only pertain to individual packages.
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What happens when I order a heavy or bulky item?
Certain products can only be delivered by truck. Online these products will be identified on the product page as “Shipping restrictions apply - Truck Only”. Your order will be processed, but placed on “HOLD” and a Customer Care representative will call you with an estimate of freight cost. Please allow additional time to process your order and scheduled delivery. Shipping service provider delivery dates may vary by region.
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Can I ship my order to Alaska or Hawaii?
Yes. A $19.99 fee will apply in addition to the shipping charges. Please note that shipping times to Alaska and Hawaii will take longer than what's noted in the chart above. Shipping charges to Alaska and Hawaii are a result of increased cost from the shipping service provider.
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Can I ship my order to Canada?
To place an order to Canada, please call Customer Service at 1.888.933.7738. Expect an estimated delivery time of 7-14 business days. Certain items cannot be shipped to Canada.
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Must I sign for my delivery?
Signature is required for Motor Freight; however, signature is not required for other shipping methods. Thorough inspection must be made upon delivery and all damage noted on the delivery receipt. If an item is damaged, delivery should be refused and ferret.com must be notified immediately. You must save all shipping and merchandise packaging.
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May I choose my shipping carrier?
No. You may choose only the delivery method.
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Who do I call if my merchandise arrives broken or damaged from the carrier?
If your order is broken or damaged, refuse delivery (if possible) and call Customer Service at 1.888.933.7738. You must save all shipping and merchandise packaging.
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Is expedited shipping available on all products?
Expedited shipping is only available on those products that can be air shipped in accordance with shipping service provider requirements. Products exceeding weight or girth limits and products falling under the hazardous materials (hazmat) guidelines for dangerous materials cannot be expedited. These products are duly noted on the product information page.
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Why does "Next Day" or "2nd Day" deliveries sometimes take longer than that to arrive?
Next Day and 2nd Day Air orders placed after 2 p.m. Eastern Time will not be shipped until the following business day. Next day air packages arrive by end of day on the first full business day after shipment, and 2nd Day air packages arrive the second full business day after shipment.
Placing your order very late in the day, after the shipping service provider has picked up their last shipment, is one factor that can affect shipping time. As a rule, you can expect orders shipped Next Day to take 2-3 business days to arrive, and orders shipped 2nd Day to arrive within 3-4 business days.
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Are there any shipping restrictions based on delivery location?
*Economy shipping available to the 48 contiguous United States.
*Ground shipping available to the 48 contiguous United States and Canada.
*Air shipments (2nd Day and Next Day) available to the 50 United States.
*Priority Mail available to Guam, Puerto Rico and the Virgin Islands.
California Only - Pesticide Sale Restriction
A pesticide is any substance intended to control, destroy, repel, or attract a pest. Any living organism that causes damage, economic loss, transmits or produces disease may be the target pest. Pests can be animals, insects, unwanted plants and weeds, or microorganisms such as plant diseases, viruses or bacteria. Before being sold or used in California, all pesticides must be registered with both the U.S. Environmental Protection Agency and the California Department of Pesticide Regulation (DPR). Pesticide products typically sold in retail stores include: Algaecides, Fungicides, Herbicides, Insecticides, Rodent Poison, Repellants and Disinfectants & Sanitizers. If a product fails to meet California use requirement, PetsUnited, LLC will restrict product shipment to comply with California state law.
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We administer return credits within 48 hours after the product is received in our return center.
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For a complete review of the Ferret.com. return policy, view our Return Policy.
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Ferret.com does not reimburse return shipping for products returned for reasons that are not the fault of Ferret.com.
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Customers may call our Customer Care Center at 1.888.933.7738 immediately upon discovering any damage or defect with an item ordered online. You must save all shipping and merchandise packaging.
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Yes, depending on the availability of the items in the order. Call the Customer Care Center at 1.888.933.7738 to request a replacement order.
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