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Ferret Customer Care
Ferret is dedicated to providing our customers with excellent service.
Our horse experts are here to meet your every need and can be reached in three easy ways:

Email: customerservice@ferret.com
Phone: 1.888.933.7738

Mail:
Customer Service
Ferret
1 Maplewood Drive
Hazle Township, PA 18202

Customer Care Service Hours:
Monday - Friday: 8 a.m. ET - 9 p.m. ET
Saturday: 8:30 a.m. ET - 5 p.m. ET
Sunday: Closed

Tracking Your Order
Have you placed an order and want to check the status? Simply log into your account or click below and enter your tracking number.

Check Order Status

Where We Ship
Products ordered on Ferret.com may be shipped to the 48 contiguous United States, APO/FPO addresses, Alaska, Canada, Guam, Hawaii, PO Boxes, Puerto Rico and the Virgin Islands. Delivery option restrictions by location apply. Click for more details.

Returning Products From Your Online Order
Please call us at 1-888-933-7738 to obtain a Return Authorization Number and shipping instructions. View the complete Ferret.com Return Policy.

Your Account
To update your profile, change your password or view order history, simply sign in to your account.  Not a registered user? Take a moment to register with Ferret.com and enjoy faster online checkouts, sign up for email newsletters and more.

Top Questions

 


 
Email: customerservice@ferret.com           Phone: 1.888.933.7738
Yes, we ship to Canada!
Please call our Sales Center at 1.888.933.7738
Our Sales Center is open:
Mon - Fri: 8am - 9pm ET
Sat: 8:30am - 5pm ET
Sun: Closed
How long will it take to ship my order?
We make every effort to ship your order immediately, but there are a few government rules we need to follow to ensure your package is delievered correctly. Please be aware certain items cannot be shipped to Canada due to Canadian import rules or regulations. Also, Canadian customs takes a little more time to process orders. We estimate delivery time of your package to be from 7-14 business days.